Privacy policy

June 2016

Our commitment to privacy

Welcome to our website. Canadian Blood Services is firmly committed to protecting your privacy online. It is our goal to provide you with a website that respects your rights and expectations for privacy. Our Web Privacy Policy is designed to assist you in understanding how we collect, use, disclose and retain the personal information you provide to us and to assist you in making informed decisions when using our website. In addition to our Web Privacy Policy, we recommend that you also review our Web Terms of Use prior to using our website. The term "Canadian Blood Services" or "us" or "we" or "our" refers to Canadian Blood Services, the owner of the website. The term "you" refers to our website visitors and users.

What personal information do we collect?

Canadian Blood Services provides online forms on our professional education website in order for you to request further information about our programs and available resources. We may collect personal information such as your name, email address and other contact information which we use to provide the services or information you have requested, or to contact you with respect to education opportunities and resources.

Web analytics and cookies

Web analytics

When you visit our website, we may collect information about your browser, your IP address, data and time of visits, pages viewed, time spent on our website, and the websites visited just before and just after our website. This information is collected for the purposes of diagnosing problems with our website and to track website usage.  Some information, such as your Internet domain name or your Internet protocol (IP) address may identify you.


A "cookie" is data that is transferred from our web server to the device you use to access our website. We may use cookies to recognize repeat website users, to customize your online experience, to make our website easier to use and to improve our services. We may use cookies to assist website users in other ways; however, we do not use cookies to retrieve information from your computer that was not originally sent in a cookie. If you choose, you may set your browser to refuse or remove cookies, or to alert you to the potential transfer of cookies to your device.

Who do we share personal information with?

Canadian Blood Services may use third party service providers to perform services in relation to the operation and maintenance of our website and the online services offered, or for the purposes of sending you information about Canadian Blood Services programs and education resources if you have requested that we do so. In some cases our service providers may process or store data outside of Canada. Our third party service providers are contractually obligated to use the personal information to which they have access for the purposes of providing services for, or on behalf of, Canadian Blood Services.

How do we use your personal information?

The personal information we collect about you through our website is used by Canadian Blood Services for the purpose for which it was collected or for a use consistent with that purpose. Occasionally, we may use your personal information to notify you about important changes to our website and other information we think you may find valuable. You will only receive such communications if you chose to receive them when you requested further information from us, or otherwise asked to be contacted by Canadian Blood Services.

If you do not wish to receive this information you may unsubscribe at the bottom of our communications such as electronic newsletters or by notifying us through the Contact Us section of our website.

How do we protect your personal information?

Canadian Blood Services has implemented appropriate safeguards in order to protect the personal information you submit through our website. For example, we use encryption and secure socket layer (SSL) technology to protect the personal information you submit through our website.

How to contact us

For questions or concerns about this policy, please contact Canadian Blood Services’ Privacy & access to information office:

Toll Free:             1-877-262-9191

For technical issues with the website, please contact Canadian Blood Services’ National contact centre:

Toll free:              1 888 2 DONATE (1-888-236-6283)


Canadian Blood Services reserves the right to modify, amend or restate this Web Privacy Policy from time to time with or without prior notice. Your use of this website after the posting of modifications to this policy will constitute your acceptance of this policy as modified.